Delivery Policy
Delivery Policy
Last updated: 1 September 2026
Where we deliver
We deliver anywhere in the United Kingdom: England, Scotland, Wales, Northern Ireland, the Scottish Highlands and Islands, the Isle of Wight, the Isle of Man and the Channel Islands. We do not deliver outside the UK and cannot ship to freight forwarders or parcel-forwarding addresses.
Delivery options and cost
| Option | Cost | Delivery time |
|---|---|---|
| Standard delivery | Free on every order | 3 to 4 working days from dispatch |
| Express delivery | Flat rate, shown at checkout before you pay | 1 to 2 working days from dispatch |
Working days are Monday to Friday, excluding bank holidays. The Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands may take 1 to 2 working days longer on either service.
You choose your delivery option at checkout. The express charge is the same regardless of order value or number of items.
Dispatch
Orders placed before 3pm on a working day are dispatched the same day. Orders placed after that, or at weekends and bank holidays, are dispatched the next working day. Every device is checked and packed by our team before dispatch.
You'll receive a dispatch confirmation email with your tracking number as soon as your parcel leaves us. This email is also the point at which your order is accepted and the contract is formed.
Tracking
Tracking is available from the link in your dispatch email or from My Orders in your account. Tracking usually goes live a few hours after dispatch; if it shows no movement for 24 hours after that, it's normal, the parcel is in the carrier's network and will update at the next scan.
Signature required
All devices are sent on a tracked, insured, signed-for service. We do not allow parcels to be left in safe places, porches or with neighbours, and we do not accept "leave safe" instructions given to the carrier, because devices left unattended are a theft risk and would leave you without proof of delivery.
If you're not in, the carrier leaves a card or sends a notification with options to rebook delivery, redirect to a local pick-up point or collect from a depot. Parcels not collected within the carrier's holding period are returned to us and we'll contact you to rearrange or refund.
Delivery to a different address
You can have your order delivered to a work address or another address that differs from your billing address. For higher-value orders we may contact you to verify the order before dispatch, this is a fraud-prevention step and is usually resolved the same day.
Late or missing deliveries
If your order hasn't arrived within 5 working days of the expected date shown in your dispatch email, contact us at [email protected] or by WhatsApp chat (+44 7913 170620, 9am to 9pm UK time) with your order number. We'll investigate with the carrier and update you within 2 working days.
If the parcel is confirmed lost, we'll send a replacement or refund you in full, including any express delivery charge, at your choice. We never ask you to chase the carrier yourself.
If tracking shows the parcel as delivered but you don't have it, please check with anyone else at the address, look for a carrier card, and check any pick-up point named in the tracking before contacting us.
Damaged on arrival
If the parcel or device is visibly damaged when it arrives, photograph the outer packaging, the inner packaging and the device before doing anything else, and contact us within 48 hours. Keep all packaging until we tell you otherwise, as the carrier may need to inspect it. Return it by tracked post, we reimburse the reasonable postage cost, and we'll send a replacement or refund you in full.
Wrong item
If we've sent something other than what you ordered, contact us and we'll send the correct item or refund you in full, your choice. Return the wrong item by tracked post and we'll reimburse the postage.
Our responsibility
The product is our responsibility until it is delivered and signed for at your address. After that, risk passes to you.
Delivery questions
Anything not covered here: [email protected] or WhatsApp chat (+44 7913 170620, 9am to 9pm UK time).
